We have compiled a list of Frequently Asked Questions that you may have for ordering, payment, delivery and returns processes.

If you have any other questions that is not listed please visit our Contact Us page for further details.

Call Us on 02 8604 7486 if you have any questions

How do I place an order?

We have made ordering easy. No need to create an account! Simply add the items to the cart and follow the 4 easy steps to checking out. Once you have added the items to your cart, you will need to fill out your delivery details and proceed to checkout.

Can I order/purchase from you if I am outside of Australia?

Yes, if you are located outside Australia you can still purchase from us however you need to get a delivery quote by contacting us.

On my checkout screen there is a field for a Coupon Code. What is this and how do I get one?

If you are registered to receive our newsletter, we will send you special offers with promotional codes from time to time.

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I don't have a Credit Card, can I still purchase from you?

Yes. Good news! For your convenience, we accept payment via Paypal, Bank Transfer, Bank Cheque, and Money order too.

What Credit Cards do you accept?

We only accepted MasterCard and Visa.

Why was my Credit Card declined?

Please confirm all the details you have entered are correct and your card is valid and has sufficient funds available.

Is your site secure for Credit Card purchases?

Yes it is. We employ the best technology and software including secure encryptions to ensure your shopping experience is a safe one.

I don't want to give you my Credit Card details, can I still purchase from you?

Yes. We also accept payment via Paypal and Bank Transfer.

When will my credit card be charged?

Your Credit Card will usually be charged within 24 hours or the next business day of submitting your order.

What is PayPal?

PayPal is a safe method for individuals and businesses to send and receive money online. For further information regarding PayPal, please visit www.paypal.com.au

What are your bank deposit details:

For Bank Deposit Payments

ANZ Bank
Account Name: Sweat Central
BSB: 012 141
Account Number: 908 498 742 Ensure your invoice number is the transfer reference for us to identify.

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Do you offer discounted shipping if I purchase multiple items on the same order?

Yes we do. A discount is applied for multiple purchases in our checkout system. Please contact us if you think you need a quote.

Do you offer international shipping?

Yes, we send worldwide. Please contact us first for a shipping price to your country.

How long after making payment will my order be shipped?

Orders will be shipped within 2 business days of payment clearing into our account - at Sweat Central we appreciate the importance of getting your order to you as quickly as possible.

How long will it take to receive my order?

Goods are dispatched within 48hrs of payment clearing. Depending on your location and the item, the delivery will usually take around 1-7 working days in Australia.

How do I know when you have shipped my order?

You will receive an automated dispatch notification email at the time dispatch of your order occurs.

Can I track the status of my order?

Yes, once you register all your details and create your unique account you will fully be able to see your order status. You can access and change your account details any time.

Does the delivery address have to be the same as my billing address?

No, you have the option during checkout to place a different address. This is particularly good news if you are thinking of purchasing for someone else or establishing a dropship relationship with us.

Do you ship to PO boxes?

Yes we can for items accepted through Australia Post, for large items that require courier signature this would not be possible.

Do you deliver to anywhere in Australia?

Yes, we ship Australia wide however delivery to some remote locations may incur an additional remote surcharge fee.

What shipping options do you offer?

Our major shipping company is Australia Post and varies between the type of items you purchase. For heavier items requiring courier, we use TNT, Star Track, Hunter Express, and a range of other carriers.

Is weekend or after hours delivery available?

No, delivery will be made on weekdays, during business hours; public holidays excluded. It is important that someone will be available during those times to accept/sign for delivery for larger goods.

My item hasn't arrived yet? Where is my item?

Please contact us if you believe that the items are taking too long outside the standard delivery times.

Do you offer a drop-shipping service?

Yes, we do! In your account, simply enter the address where you want the product sent to and we will ship the product directly to that address. Great when ordering for others or surprise presents!

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Do all your items have warranty?

If a warranty is shown on the item page then your item comes with a warranty. If no warranty is shown or you do not choose to purchase a warranty then your product does not come with a warranty.

What cannot be replaced or returned?

Terms and conditions vary for each item. Please check the product page or email us if you have further questions not covered.

I just received my item, but I no longer want it. Can I change my mind and return it?

We do not accept return or refund for change of mind or incorrect choice so please be sure to choose carefully.


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